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FAQ

In this section you will find answers to Frequently Asked Questions.

General

What is forex trading?
Foreign exchange, also known as forex or FX, is buying simultaneously from one currency while selling another. The forex market is available 24 hours a day, five days a week, and is one of the largest and most fluid financial markets in the world.
Can I trade outside regular market hours?
No, unfortunately no. Transactions can only be done while the market is open. Please remember that certain markets will be quoted outside of their normal trading hours, known as 'Gray Market' prices. However, no transaction could be made at that time.
What does the spread refer to?
Spread is the difference between the BID price and the ASK price. The BID price is the price level at which you can sell, and ASK is the price at which you can buy. With GK, you can trade various types of instruments with fixed or variable spreads depending on the type of trading account chosen. You can see our spread on Market Information Sheets
What are base and quote / term / contra currencies?
Base currency is the first currency of a currency pair. A quote, term, or counter currency is the second currency in a currency pair. For example, in the EUR / USD pair, EUR is the base currency and USD is the quote currency.
In which base currencies can I hold my account?
Currently available is the USD base currency.
Is trading at GKInvest subject to a commission fee?
Depending on the type of account you open at GKInvest, some products are subject to commission fees. But in general we do not charge a commission. If applicable, all commission fees will be stated clearly in your daily / monthly statement.
When is the trading hour for the Forex market?
You can trade currencies from Monday 05:30 WIB to Saturday 03:00 WIB (Summer) / 04:00 (Winter). You can find more details on the page /MIS regarding the trading hours of each product traded by GKInvest.
What is the meaning of 'order volume' in a transaction?
The term 'order volume' refers to the number of standard lots that you want to trade.
One standard lot is equivalent to 100,000 units of the first currency in a currency pair (base currency).
The volume of 0.1 lot is 10,000 units of the base currency.
How can leverage be set on my trading account?
At GKInvest, leverage has been set individually for each product. This setting is applied to Real and Demo accounts. In general, the leverage level on FX is 1: 100.
How do I know when a news announcement is coming?
Big news will certainly affect the market and your trading strategy. Therefore, we offer an Economic Calendar where you will be able to track important news and announcements of figures that might affect the market. In addition, you will find different sources of information from the internet.
Can news announcements affect my trading?
Yes, big news and announcements can often cause volatility and uncertainty in the forex market and this can affect all instruments traded.
At such times, orders are sometimes executed far from the desired price due to gaps in the market. When you try an instant execution command, you may requote within a few seconds and in the case of pending orders, you may experience slippage.
Do I have to pay taxes on my profits?
GKInvest does not reduce any taxes if you close the position. You can contact the tax authority for more up to date information.
 
Is GKInvest a legal and legal company?
GK Investments have been approved and regulated by the Commodity Futures Trading Regulatory Agency (BAPPEBTI) in Indonesia.
Registered BAPPEBTI with number 824 / BAPPEBTI / SI / 11/2005.
How can I get an annual tax statement for my trading account?
We will provide you with an official statement of the transaction activity in your account. If you need a tax statement, please contact Client Services via e-mail support@gkinvest.co.id, by writing down your account login number and the tax year you need.
Are my funds protected?
GKInvest is regulated by the Commodity Futures Trading Regulatory Agency (BAPPEBTI), therefore we are required to always comply with every regulation and obligation of the regulator. BAPPEBTI will always check to ensure all transactions are carried out in accordance with applicable regulations.
Based on BAPPEBTI rules, GKInvest are required to separate each Customer's funds from funds owned by GKInvest. This separation is to ensure that your funds will never be used to cover debts on assets belonging to GKInvest.

Funds from each customer are kept in a separate account at a bank that has a good reputation, namely Bank BCA.
What is the procedure if I want to submit a question / complaint?
If you have questions / complaints, please contact our Support Helpdesk atsupport@gkinvest.co.id.

Technical

What can I do if the graph displays 'Waiting for Update' on MT5?
Most likely the graph will display this message when you download the MT5 platform for the first time. This might also happen later so you have to follow the same steps as explained below:
  • Check that your connection to our server is successful. Please look at the connectivity bar in the lower right corner which should appear in green / blue.
  • Open the Market Watch window then drag & drop the desired symbol to one of the graph windows. You will immediately see a price chart.
  • Or right-click on the symbol in Market Watch and select Chart Window.
How do I open a new chart?
Open the Market Watch window then drag & drop the product symbol you want into one of the chart windows. You will immediately be able to see the price chart of the product.
Another way is to right-click on the symbol in the Market Watch window then select Chart Window.
Where can I find the transaction symbol (product) on the MT5 platform?
All transaction symbols available for your account type are listed in the Market Watch MT5 window. If this window does not appear, you need to navigate the menu in the upper left corner, select View and Market Watch.
How can I display all trading symbols in the MT5 Market Watch window?
In case Market Watch only shows one of many products, you need to right-click anywhere in the window and select from the 'Show all' menu. This will give you a complete list of all trading symbols on your account.
How do you open a position (open a New Order window)?
There are several ways to enter a position or enter a New Order window. Go to the menu bar at the top of the MT5 platform, click Tools then click 'New Order'. A new window will appear and you can fill in the details of the trade that you are about to make. Another way is you can go to the Market Watch window, select the product symbol you want, right-click then select New Order. You can also double click on the symbol in Market Watch to bring up the New Order window.

Another alternative is to trade directly from the chart by right-clicking and selecting Trading and New Order or you can activate One Click Trading on the selected chart.
How can I start a transaction?
Open the New Order window and specify the symbol / product you want to trade. Enter volume (number of lots), stop loss and take profit if possible. Select the type of Market Execution or Pending Order before clicking Sell or Buy.

If you choose a Pending Order then you must specify the type of pending order. Compared to market orders, pending orders will be executed at a certain price in the future. You can choose four types of pending orders.
  • For Buy Limit the current market price must be offered (ask) at, or above , the price you selected.
  • For Sell Limit the current market price must bid at, or below , the price you selected.
  • For Buy Stop the current market price must be offered at, or below , the price you selected.
  • For Sell Stop the current market price must bid at, or above , the price you selected.


After the Order is successfully placed you will see it in the Terminal window on the Trade tab NOTE: Orders (market or pending) can only be placed if margin requirements are met.
How do you liquidate / close a transaction open position?
There are various ways to close a position.
  • Navigate to the Terminal window then on the Trade tab double click open your transaction position, the order window will appear. Click the Yellow button under Sell and Buy to close the position.
  • Right-click on the open position you want to close and select Close Order.
  • If One Click Trading is activated then you can close the position by clicking the X on the far right according to the position open in the Terminal window.
What is One Click Trading?
The One Click Trading button on the MT5 platform will help you to quickly buy, sell, or close your order at the current market price. Navigate to Tools and Options' and select the 'Trade' tab. Check the box next to 'One Click Trading' and accept the terms and conditions in the pop-up window before clicking OK.

Right-click on a particular chart and select One Click Trading. A small box will appear in the upper left corner of the chart that allows you to Buy or Sell the lot you have chosen.

You can close orders with the One Click Trading function in the main window at the bottom of the MT5 platform. Select the 'Trade' tab and click the small 'x' sign to the right of the active transaction (next to the profit / loss position). Then this action will close the order immediately.

Note: Please be careful and use this additional feature only if you are experienced.
What do the terms on the following MT5 platforms mean: Balance, Equity, Margin, Free Margin, and Margin Level?
These terms are displayed on the 'Trade' tab in the main window of the MT5 platform. The term gives you the following information:

Balance: The amount of funds available for the transaction, including all closed profits and losses, as well as deposits and withdrawals to your transaction account.
Equity: Is Balance +/- floating profit or loss.
Margin: The amount of funds needed to open a position. A minimum of 10% of Margin is needed to maintain open positions.
Free margin:Equity - Margin held in an open position.
Margin level (% free margin): (Equity / Margin held in open position) x 100
How can I reset the appearance of my MT5 platform?
MT5 has several components that you can show or hide from the screen. You can move components individually to personalize your MT5. All windows can be selected in the menu on the upper left side. Navigate to View and select the component you want to display on MT5. You can choose between:

Market Watch: includes all the products that you can trade on your account as well as time information.
Navigator: includes all your accounts, Expert Advisors and Indicators.
Terminal: includes trading positions and transaction history, alerts, mailboxes and journals.
Data Window: displays information from the current graph (move the cursor around the graph to receive detailed information).
Strategy Tester: allows you to test the Expert Advisor function. Please note that these tests are only limited, depending on the historical data available from each product.
How can I change the time period on the MT5 platform?
Each chart can be displayed in a different time frame. You can choose the available time period:

M1 - 1 Minute.
M5 - 5 Minutes.
M15 - 15 Minutes.
M30 - 30 Minutes.
H1 - 1 hour H4 - 4 Hours D1 - Daily.
W1 - Weekly MN - Monthly
Periodicity can be selected from the Toolbar above the graph or by right-clicking on the graph then selecting Time Frames.
How do I change the chart model on MT5?
Please navigate to the Chart and select the chart type you want.


Alternatively, you can choose the Chart button on the toolbar.


For the record, you might need to enlarge your chart to see the difference in the chart displayed.
Why does my chart remain a line chart even though I changed it to a candlestick chart on my MT5 platform?
In this case you need to enlarge the chart to see your Candlesticks chart.

How do you zoom in / out of the chart on MT5?
Please navigate ‘Chart’ and choose zoom in or zoom out.


Alternatively, you can click on one of the buttons on the toolbar.

What do you mean by the price listed above my MT5 chart? What is the meaning of OHLC?
Prices that appear in the upper left corner of the chart refer to Open (opening price), High (highest price), Low (lowest price) and Close (closing price) of the most recent bar / candle / line units on the chart.
Why do I only see one price line on my MT5 chart? Is this the Bid or Ask price?
All charts only reflect BID prices in both actual market quotes and price history.
How can I display ASK prices on the MT5 chart?
You can display ASK prices on your chart. Right-click on the graph then select 'Properties'. Go to the 'Common' tab and then check the 'Show ASK line' box.



Or you can follow the ASK price in the Market Watch window.



Note:
  • Charts are only an indication, and although they are displayed accurately, do not always reflect the actual price of the market, especially when the market is moving fast / volatile.

  • Please note that ASK prices cannot be displayed in historical data on charts or in the History Center.
What time zone is used on the MT5 chart and how can I change it to my local time?
The time on the graph always follows the server time.
The time zone is GMT + 2. However, during British Summer Time (BST) the platform time is GMT + 3.

Unfortunately, you cannot change the time zone to your local time because it has been set by the server automatically.
How can I change the color of the chart / chart in MT5?
Please right-click on the graph and select 'Properties'.
Click the 'Colors' tab and change the color of the chart as you wish.
Currently available is the USD base currency.
Yes. You can do this by placing the cursor on the vertical or horizontal axis until you see a double-headed arrow. Then click and move the cursor up / down (vertical axis) or sideways (horizontal axis) until the scale is adjusted.

Or you can fix vertically between two price levels. To do this, please right-click on the graph and select 'Properties'. In the 'Properties' window, click the 'Common' tab. Check ‘Scale fix’ and enter the minimum and maximum values for the scale, then click OK.
How do I add or delete objects to the chart on the MT5 platform?
To add objects such as lines or text to your graphic, navigate to the main menu in the upper left corner and select ‘Insert’. Choose from the available objects that you want and then place the objects on the graph.
To delete objects from your graphic please double-click on the object or right-click on the graph menu and select 'Objects List'. This will bring up options to delete objects or a list of objects that you can choose to delete from your graph.
How can I make a template on my MT5?
Chart settings can be saved as a template.
After the chart is set as desired, please right-click and select Template then select Save Template.


In the pop-up window enter a name for the template and click 'Save'. Next time if you want to use the same chart settings, you only need to right-click on the chart, navigate to the template and you can immediately find the template name in the template list.
How can I create a Profile on my MT5 account?
Make the chart settings that you like before navigating to the main menu in the upper left corner and select File and Profiles. Select Save Profile and enter a name in the Pop-up window. After the profile is saved, you can find it in Files and Profiles.

Why doesn't the MT5 platform save my Chart, Profile and Template settings?
Sometimes this can happen when downloading the MT5 platform is not installed correctly.

Make sure that you set the platform to function as an administrator because if not, it will run as a normal user. To set the correct administrator rights on your MT5 platform, you must follow the instructions below:
  • Close the MT5 platform window and right-click on the MT5 symbol on your desktop.
  • Select ‘Run as Administrator’
  • Reopen the MT5 platform, specify the settings you want to save from now.
How can I move the MT5 chart backwards to see price history?
Make sure you have disabled the 'Auto Scroll' and 'Chart Shift' functions on your platform, otherwise the chart will continue to show the current market price movements. Navigate ‘Charts’ and disable ‘Auto Scroll’ and ‘Chart Shift’.


Alternatively, you can click on the 'Auto Scroll' and 'Chart Shift' buttons on the toolbar above the chart window.


To return to the chart, you can:
  • Click on the chart, hold and swipe right, or
  • Press the cursor ‘<=‘ key on the keyboard, or
  • Use 'Page Up' or 'Page Down' on the keyboard.
How can I display multiple graphics on my MT5 platform?
Enter Market Watch and then right-click on all the symbols you want to display on the chart. Initially the graph will be randomly placed.

To set the graph window you must enter the main menu, click Window then select 'Tile Horizontally' or 'Tile Vertically'.


Or you can display one chart in the Chart window and the rest can be selected in the tab under Chart.

How many charts can I open in my MT5 account?
There is no limit to the number of charts that you can open. However, the more graphics windows that open, the more likely your platform will become slow or freeze.
Is that an offline chart on MT5?
Charts are based on historical data that is downloaded and stored on your PC. This chart is not updated from the server and therefore new quotes will not be displayed on this chart.

Offline charts are very useful when used to work with instruments or non-standard time frames. It should be noted that the base chart must be activated at all times to ensure that the offline chart continues to display prices
Example:
To make a 2 minute chart, please do the following steps:
  • Open the 1 minute chart on the symbol / instrument of your choice.
  • Search for PeriodConverter in ‘Scripts’ in the Navigator window.
  • Slide the PeriodConverter into the chart window.



A box will appear as below. Select the 'Common' tab and make sure the 'Allow Live Trading' and 'Allow DLL imports' boxes are checked.


Select the 'Inputs' tab and make sure the 'Value' is filled according to the timeframe you are looking for. In our example ‘Value’ is filled in ‘2’ because it will multiply all 1 minute charts by 2.


Navigate to the main menu and select 'File' and 'Open Offline'. In the pop-up window you will get a new time range. Open a new time range then the chart will appear in the chart window next to the 'Base Chart', in our example EURUSD with a range of 1 minute.

How do I add Indicators to my MT5 chart?
Indicators are price analysis tools that can be added to your MT5 chart. MT5 provides several standard indicators that you can find in the Navigator window
To add indicators to the chart, click on the indicator name in the Navigation box and drag it to the graph. A window will appear where you can set the indicator.

To delete an indicator from your chart right-click on the chart and select Indicators List. Select the indicator that you want to delete and click Delete. Or you can right-click on the indicator on your chart and delete the indicator from there
Standard indicators are specifically designed by MetaQuotes, platform owner and developer. This is the indicator most often used by traders, such as Moving Average which displays the average price over a certain period of time. But there are also thousands of custom indicators available online, many of them free to use. One of the reasons MetaTrader is so popular is that anyone can develop indicators to use on their MT5 platform
If you want to install custom indicators then you must ask for installation instructions and support from the party who developed the software. Each custom indicator is unique and can consist of several different program files so our Support team cannot help with software that has been developed by a third party.

However we can provide the following general guidelines for installing 3rd party custom indicators on MT5.
 
  • Navigate to File and Open Data Folder.
  • In the double-click pop-up window in the MQL5 subfolder.
  • Save the 3rd party indicators in the Indicators folder and restart MT5.
  • The new indicator that you added will appear in the Navigator window under Indicators.
  • Apply the indicators to your graph in the same way as described above.


NOTE: GKinvest is not responsible for the reliability of each indicator.
How can I see the open position, stop loss and take profit levels of my transactions on the MT5 chart?
Please enter Tools then Options then select the 'Charts' tab.
Check ‘Show trade levels’ then click ‘OK’.
How do you add Expert Advisors to the MT5 chart?
Expert Advisors (EA) are trading robots that allow you to automate your trading strategy. MT5 provides several default EA programs that you can see in the Navigator window
The default EA was specifically designed by MetaQuotes, Platform owner and developer. But there are thousands of custom-made EAs available online, many of them free to use. One of the reasons MetaTrader is so popular is that anyone can develop an EA for use on their MT5 platform or to share with other traders.
If you want to install an EA program, you must ask for installation instructions and support from the party who developed the EA. Each EA is unique and can consist of several different program files so that our support team cannot help with software that has been developed by a third party.
But we can provide the following general guidelines for installing 3rd party custom EAs on MT5.
 
  • Navigate to File and Open Data Folder.
  • In the double-click pop-up window in the MQL5 subfolder.
  • Save the 3rd party EA in the Experts folder and restart MT5.
  • The new EA that you added will appear in the Navigator window under Expert Advisors.


When you add an EA to your chart a box will appear that allows you to change the settings of the EA If you don't want to allow the EA to start real trading, don't check the Allow live trading and Allow DLL imports.

NOTE: Please read the Expert Advisors section at the end of Business Provisions.

If your EA is ready to start real trading you must check the box that says "Allow Live Trading and Allow DLL imports."
Jika EA telah ditambahkan tetapi tidak berjalan Anda akan melihat simbol  di sudut kanan atas grafik. Jika EA berjalan Anda akan melihat simbol  di pojok kanan atas grafik Anda, dan EA akan mulai ke trading secara otomatis sesuai dengan pengaturan program.
How can I do the Expert Advisor test?
If you want to test the EA program before you use it for trading, you can do a back-test using the Strategy Tester. Enter the main menu, select View then select Strategy Tester.

An additional window will open in MT5 where you can specify the type of EA and details you want to test. Please note that this test is based on historical data and does not reflect the future. Furthermore, the available price is only the BID price, which certainly limits the interpretation of test results. Available historical data depends on the individual product. However, historical data can be extended if you navigate to the main menu, select Tools and History Center. In this window you can choose the product for which you want to download historical data.

If you have a CFD account or CFD demo account you can download historical data from the MT5 History Center and use additional data to test the performance of the EA. For further instructions on how to download data from the History Center, see Historical Price Data
If you add an EA to the chart then you can do a back-test even if it doesn't work. Make sure that you do not check the Allow Live Trading and Allow DLL Imports boxes if you don't want to start trading automatically. Right-click on the chart, select Expert Advisers from the menu, then Choose Strategy Tester.

Once satisfied with the results of the EA test, you can do the activation by right clicking on the graph, select Expert Advisers then Properties. Check the Allow Live Trading and Allow DLL Imports boxes. Alternatively you can test your EA on a demo account, which will give you trading results in a virtual test environment.
How do I download historical data on the MT5 platform?
To download quotes from the History Center, follow these steps: Go to the main menu in Tools, select Options then select the Charts tab. Fill in the 'Max bars in History' section to '9999999999999'. Keep in mind that using a large volume of data will increase the volume of data on your PC which can impact on speed.


Go again to Tools then select History Center.

Now you can choose the time period for the instrument you want, then double click on it then click 'Download'.


MetaTrader 5 will download data quotes from the time period specified for the instrument you selected directly from the History Center and import it into MT5.
How can I create a Statement account on the MT5 platform?
If you want to see your transaction history, navigate to the Terminal window and select the Account History tab. Right-click inside the Account History tab and select 'All History'. You can also specify historical data that you want to review / create. Do it again right-click on Account History and select 'Save as Report'. This will generate a report of each transaction within the specified time span. Report format in HTML.


Please note that GKinvestsends daily and monthly transaction reports to your registered email address. Daily reports will only be sent if there has been transaction activity on the previous day. Monthly reports will be sent regardless of your transaction activity.
Is MT5 available on my mobile device and if so how can I access it?
MT5 is available as an application on iPhone (OS X) and Android devices. New to the market is the support of Android applications on Blackberry phones (version 10 or higher) where the MT5 application can be downloaded. This application runs on mobile as well as tablets.

GKinvest supports MT5 applications. To activate it, follow the instructions below:
  • Go to the App Store on your mobile device, search for the application: MetaTrader 5 from MetaQuotes Corp. Ltd. then download & install.
  • Open and select Login to an existing account.
  • Enter GK Investments in the search box of the next page to get a complete list of all available servers.
  • Choose the relevant server, according to your trading account (hyperlink to the server).
  • Enter login data - account number and password - before clicking Sign In.

If you need to reset your password or if you need a reminder from your platform login number contact our Support team at support@gkinvest.co.id.
How do I download the MetaTrader 5 (MT5) application for Android?
You can download the MT5 Android application provided by MetaQuotes Software Corp from the Google Play Store on your mobile device.
How can I log in to my account using the MT5 application from Android?
Open the download application from the App Store or Google Play Store and select 'Login to an existing account'.


Enter globalkapital into the search tab to receive the complete list from the GKInvest server.


Select the server that matches your trading account and you will be forwarded to the login page. Enter your login (number) and password and click 'Sign in'.

How can I make transactions with the MT5 Android application?
Please open the main menu (top left corner), select the 'Quotes' tab and click on the instrument you wish to trade.


Then click 'New Order'.


Then you will be asked to fill in the transaction volume and type of execution as well as the stop loss level or take profit level that you want, before making a 'Buy' or 'Sell' transaction.

How can I modify transactions on the MT5 Android application?
How can I modify transactions on the MT5 Android app?




You will be asked to enter a stop loss or take profit level.
After you specify, click 'Modify' at the bottom of the screen.

How do I close a transaction on the Android application for MT5?
Please navigate to the 'Trade' tab then select and hold an open position. A new window will appear where you can select 'Close order'.


You will then be asked to confirm closing the position. Press ‘Close’ at the bottom of the screen.

How can I exit the MT5 application on Android?
Press the menu button on your phone, a pop-up window will appear. Please select 'Accounts'.


Then please press the menu button again and select 'Go offline'.

How do I add products to the quote list on MT5 Android?
Open the main menu (top left corner) and select the 'Quotes' tab.


Click the plus sign ‘+’ in the upper right corner.


To search for relevant product symbols, choose from different instrument groups.


Select the symbol that you are looking for from the displayed list, which will be automatically added to your Quotes. Touch back to the main Quotes (top left) and see the symbol that you just added, now it can be transacted now.

How to delete currencies from the MT5 Android app quote list?
Open the main menu (top left corner) and select the 'Quotes' tab. Click the 'Edit' button (pencil icon) in the upper right corner).


Click the 'Bin' icon in the upper right corner to activate the symbol selection that you want to delete.
Note: In this section, you can also move the symbol to the position you want. Just select the symbol on the left side and move it up or down from the list of symbols

Check the box next to the symbol you want to delete from the list and click the 'Bin' icon in the upper right corner after you finish selecting.


The symbol list will be updated and you will need to click on the arrow in the upper left corner to return to the Quotes page.

How can I open a chart on the MT5 Android application?
Open the main menu (top left corner) and select the 'Charts' tab.


Click on the dollar symbol '$' at the top of the screen and select the corresponding symbol on the menu. The new chart will load soon and you can start activities with the chart.

How do I view open positions and pending orders on the MT5 Android app?
Open the main menu (top left corner) and select ‘Trade’, which will direct you to open positions and pending orders.


At the very top of the screen shows your current account details such as Balance and Margin levels.
Underneath you will find information that shows your open position.
The bottom part of the screen shows a pending order.

How can I see my account history on the MT5 Android application?
Open the main menu in the upper left corner and select the 'History' tab.


Click on the calendar symbol in the upper right corner and select the time range of data history you need. Wait a few moments and the requested data will appear.

Can I use the application for multiple accounts on my MT5 Android application?
You can only log in to one account at a time in the mobile application. However, you can switch between accounts in the 'Accounts' tab, if you want to do so. (Note: You will need to log in at least once for all your accounts and save login details to be able to switch between accounts)
What happens if I lose connection on my MT5 Android application?
If you lose a connection on Android, your order will not be affected and will continue as an open position as long as your margin is sufficient. After you reconnect, your MT5 application will automatically reconnect with the server.
Can I use the indicator on the MT5 Android application?
You can use the indicators available in the default application. To see this, please navigate to the 'Chart' tab. Please press on the screen and a pop-up window will appear. Unfortunately, you cannot add custom indicators for mobile applications.
Can I use EA on the MT5 Android application?
Unfortunately, you cannot use Expert Advisors on the Android application.
Can I place a trailing stop on the MT5 Android app?
Unfortunately, you cannot place a trailing stop using the Android application.
How can I zoom in / out on the graph on my MT5 Android application?
You can zoom in and out of your graph by sliding two fingers together on the screen away from each other to zoom in and approach each other to zoom out.
What type of orders can I place on the MT5 Android application?
You can place market and pending orders on your MT5 Android application.
How do I download the MetaTrader 5 (MT5) application for the iPhone?
You can download the iPhone MetaTrader 5 (MT5) application provided by MetaQuotes Software Corp from the iTunes App Store on your mobile device.
How can I enter the MT5 application on the iPhone?
Open the installed MT5 application and select 'Login to an existing account'.


Enter our company name globalkapital into the search tab and select the server that matches your trading account.


On the next page, enter your login details (Login = your account number; Password = your personal password) and click 'Sign In'.

How can I make transactions with the MT5 Iphone application?
Please navigate to the 'Quotes' tab and select the instrument you want to trade on.


Click 'Trade' in the pop-up window.


Then you will be asked to fill in the transaction volume and type of execution you want.


If you want, you can add stop loss or take profit then choose 'Buy' or 'Sell'.


After you make a transaction, you will get a transaction confirmation.

How can I modify or close transactions on the MT5 iPhone application?
Please navigate to the 'Trade' tab to see all your open orders.

Select the position chosen to show details.

After the dialog box appears under the order, click on the box for a few moments until a pop-up window appears (see image below). Select 'Modify' so you can make changes to the order specifications
Now you can set the Stop Loss or Take Profit level then press the 'Modify' button when done. This will send a request to our server to update the order specifications
How do I close a transaction on the iPhone application for MT5?
If you want to close a position, tap the position, navigate to the 'Trade' tab then select the order you want to close. Wait a moment until the navigation window appears and select 'Close' and you will be directed to the closing window.


You must press the yellow button 'Close by Market' and your order will be executed at the next available market price.


A closing confirmation note will appear on the screen
How can I exit the MT5 application on the iPhone?
Please navigate to the 'Settings' tab and select 'Trade Accounts'.


Click on the tab that indicates 'Traffic' at the bottom of the page to exit your trading account.


The log off button will change to 'Go Online' which indicates you have closed your account. If you want to reconnect, you can easily click this button again.

How do I add products to the quote list on the MT5 iPhone?
Please go to the 'Quotes' tab and press the plus sign (+) in the upper left corner.


Select the relevant group, which will give you a detailed list of all available instruments.


Click on the green circle next to the symbol you want to add to your Quotes list. The symbol will disappear and automatically added to the main Quotes list. You can return to the main page by pressing 'Done' (right corner) or select the back sign <(left corner).

How can I delete currencies from the MT5 iPhone app quote list?
Please navigate to the 'Quotes' tab and press the 'Edit' button (pencil icon) in the upper left corner.


Select the instrument you want to delete from the list and a red check will appear on the left hand side of the selection. To confirm the deletion please press the red 'Bin' button in the upper left corner.


Click the 'Edit' button (pencil icon) in the upper left corner again to return to the Quotes main page.
Note: If you want to rearrange the Quotes list, you can tap the 3 lines on the right side of the symbol and move up or down the list.

How can I open a chart on the MT5 iPhone application?
Please navigate to the 'Quotes' tab and select the symbol of the product you want to open the chart for. Click on the symbol for a few moments and select 'Chart' in the pop-up window, which will automatically give you a chart that reflects the related product symbol.
How do I see open positions and pending orders on the iPhone MT5 application?
Please navigate the 'Trade' tab to display open positions and pending orders , on that page also displayed account details such as available Balance and Margin.

How do I view account history on the MT5 application via iPhone?
Please navigate to the 'History' tab, which will show the account history in the selected time span.

Can I use the application for multiple accounts on the MT5 iPhone application?
You can only log in to one account at a time in the MT5 application. However, you can switch between accounts if you want to do this.
What happens if I lose connection while using the MT5 application on my iPhone?
If you lose a connection on your iPhone, your order will not be affected and will continue to remain open as long as your account can support adequate margin. As soon as you reconnect, your MT5 application will automatically connect to our server again.
Can I use indicators on the MT5 iPhone application?
You can use the indicators available for the application by default.
To see this please navigate to the 'Chart' tab then click on the 'f' button above the chart.


In the next window, please press the 'Main window' button to see a list of available indicators.


Select the indicator that you want to apply to the graph.


Adjust the indicator settings according to your trading strategy and press 'Done' to apply it to the chart.


NOTE: Unfortunately, custom indicators cannot be added to the MT5 application for mobile devices.
Can I use EA on the MT5 iPhone application?
Unfortunately, you cannot use Expert Advisors on the iPhone application.
No, denied. You cannot move trailing to stop using the iPhone application.
No, denied. You cannot move trailing to stop using the iPhone application.
How can I zoom in / out on the graph on my MT5 iPhone application?
You can zoom in and out of your graph by sliding two fingers together on the screen away from each other to zoom in and approach each other to zoom out.
What type of orders can I place on the MT5 iPhone application?
You can place market and pending orders on your MT5 iPhone application.
How can I install MT5 on a MAC?
It is possible to download and install MT5 on a MAC computer. However, Windows-based software requires connecting software to be displayed and used normally. The connecting software installation process sometimes still causes unnecessary confusion

The GKInvest IT team is developing a one-click installation solution for the MT5 platform on MAC. You need to login to MyGKInvest, then go to Extras and Platform then select the download button for‘MT5 for MAC’.

Alternatively, you can install liaison software such as Winebottler, which is considered not too complicated in the installation process.

Trading

Is the leverage system fixed on my Real Account?
True, at GKInvest, leverage is set at 1: 100 according to the provisions on the Futures Exchange.
What is a pending order?
Pending orders are a customer's commitment to buy or sell at a certain price one day.
You can use a pending order to make an order that will be executed automatically if the market reaches a certain level. Orders generally consist of 2 variables - price and duration. You can determine the price at which you are willing to sell / buy an instrument and also determine how long your order will be active.

You can choose 4 (four) types of pending orders:
  • For Buy Limit the current ASK price is at, or higher , than the level you specified.
  • For Sell Limit the current BID price is at, or lower , than the level you specified.
  • For Buy Stop the price of ASK is currently at, or lower , than the level you specified.
  • For Sell Stop the price of BID is currently at, or higher , than the level you specified.


Note: Pending orders can only be carried out if margin requirements are sufficient when opening a position.
What is the maximum transaction volume that I can place?
The maximum volume that you can trade depends on your account type and your available margin.
How do you calculate the profit and loss value per pip?
Profit or loss per pip is always calculated based on the quoted currency. The quote currency is the second currency in the pair - for example USD in EURUSD
If your account is in the same currency as the quote currency, then the profit or loss made does not need to be converted. In the table below, you can find our pip values. We calculate the pip value in the fourth decimal 0.00010. For most currency pairs except the Japanese Yen (JPY) it is calculated with the second decimal, which is 0.010
NOTE: You will find exotic currency pairs that are quoted differently from the example (for example: four digits after the decimal point). In general, the second to last digit will always display the pip of each currency pair.
Lot size Unit base currency (first currency in a pair) Profit and loss per pip in the quote currency (the second currency in the pair) / for the JPY pair
1 100,000 10 term currency / JPY 1,000
0.1 10,000 1 term currency / JPY 100
0.01 1,000 0.1 term currency / JPY 10


Calculation:
Transaction volume x pip value= P&L per pip

Example: EURUSD 1 lot trade:
100,000 x 0.0001 = USD10 P&L
What should I do if I can't open / change / close my position?
If you cannot open / change / close a transaction on your trading account and if your transaction needs to be followed up immediately, please contact the Support Helpdesk which operates 24 hours from Monday morning 5:30 to Saturday morning when the US market closes.

Please include your account number and transaction details before contacting us.
What are BUY / SELL limit and BUY / SELL stop orders?
BUY / SELL limit is an instruction to approve if the price moves to a level that is more profitable than the current market price. The order is also called 'improvement orders'. A limit order is a request to buy at a price lower than the current market price or a request to sell at a price higher than the current market price.

Stop SELL / BUY instructions to agree if the price moves to a level that is less profitable than the current market price (note: it is not profitable to buy at a high price and to sell at a low price). A stop order is a request to buy when the price is higher than the current market price or a request to sell when the price is lower than the current market price.
How can I place a pending order?
If you want to place a pending order, please open the 'Order' window in one of the ways below:
 
  • Right-click on the Market Watch window or on the 'Trade' tab and select 'New Order'; or
  • Double-click on a currency in the Market Watch window; or
  • Press the F9 key; or
  • Click on the New Order button on the toolbar; or
  • Right-click on the chart window and select Trading then select New Order .


Select the type of transaction ‘Pending order’ from the list and specify the opening price you want as well as the stop loss and take profit levels (if any).
How close to the current price can I place Stop and Limit orders?
The minimum distance is always specified in the New Order window. This will depend on the individual product and the price of the Open position cannot be placed in a minimum spread
Details about the minimum spread can be seen in MIS sheets on our homepage.
Are all my orders guaranteed?
Unfortunately, orders are not guaranteed because if volatility is high, prices can move quickly and we may not be able to get an offer for you at the price you requested.

For instant execution commands, you can requote in a few seconds. For pending orders, you may experience slippage in prices.
What is slippage and why does it occur?
Slippage can occur when an order is executed far from the desired price due to gaps in the market. This can happen because market prices can be very volatile or market liquidity is running low. In this scenario, the order cannot always be fulfilled at the desired price, but will be executed at the next available price.
Can I lose more money than I saved?
Forex and CFD apply a margin / leverage system. Leverage means borrowing money to add to existing funds in such a way that the potential for profit or loss is magnified. In trading, leverage is very important, and can result in large losses and damage your profit potential. When trading on leveraged products, your losses may exceed your investment.
To reduce your risk, we have an Automatic Risk Management System where open positions are automatically closed when your Equity falls below 10% of the required margin. However, the forex market is very volatile and if you have a very low margin at the time of economic news releases or other abnormal conditions, the market can quickly move against you and the system will close open positions with the next best available price. This can cause you to lose all equity, and in some cases even more.

Also if you hold an open position during the weekend when the market closes, the market can open with a level far from closing on Friday night and can cause large losses.
Can I trade via email or telephone?
You can transact via telephone but we do not accept transaction requests by email. If you do not have access to your platform (an emergency), you can contact the Helpdesk to open, modify or close your position at +62 21 2283 7975. The Helpdesk is open 24 hours throughout the open market.
How do you calculate margins?
You can see the required margin requirements in Trading Rules.
Or you can use Margin Calculator on our homepage as a guideline for the amount of Margin needed for certain product transactions .
What does '10 points / pips' refer to on the MT5 platform?
In MT5, 10 points / pips is equal to one ‘standard’ pip.
MT5 assumes that the last decimal point is a pip / pip although it is a fact that most currency pairs are quoted in four decimals in the market (or two decimal places for JPY currency pairs).

GKInvest quotes all prices at five decimal places (and three for JPY pairs). The MT5 platform will assume that points / pips are counted to the last decimal place, which in reality is a further subdivision of points / pips.
Does GKInvest guarantee Stop Order prices?
No, like other brokerage companies, stop orders depend on prices available in the market. But we will always give you the best prices according to market conditions at the time.
What is a Stop Loss order?
Stop loss orders help you to minimize losses when the market moves against you. If the price reaches the stop loss level, the position will be closed automatically at the next available market price.

You can add stop loss in the New Order window when you place a market or a pending order. If you take a long position (buy) your stop loss position will be lower than the price at which you are buying. If you take a short (sell) position your stop loss will be higher than the price at which you sell.
What is a Take Profit order?
Take profit orders are used to lock in profits if the market moves in the direction of your transaction. If the price reaches the take profit level, the position will be closed automatically
Take profit is useful when you cannot monitor your open positions. If you take a long (buy) position your take profit level will be higher than the price at which you are buying. If you take a short (sell) position your take profit level will be lower than the price at which you sell.
How can I place a trailing stop on the MT5 platform?
Trailing stops can only be made at open positions and on pending order placements Navigate to the 'Trade' tab in the terminal window of the MT5 platform.
Right-click on the open position and select 'Trailing Stop'.
Determine the level of trailing stop that you need.

Why can't the trailing stop be executed on my MT5 platform?
Trailing stops on the MT5 platform are carried out locally on your computer, not on our server. You need to keep MT5 open to keep the trailing stop active
If you set a trailing stop and then exit MT5, the trailing stop will be stuck and make your order unprotected.
I lost connection on the MT5 platform. Will my trailing stop position remain attached?
If you place a trailing stop and lose the server connection before the market moves at the point you specify, then the trailing stop will not be placed.
If you place a trailing stop and lose the connection after the market moves at the point you specify, the trailing stop will be activated, but will not follow the market but will become a stop loss at the last price before the connection is lost.
What is meant by re-quote?
Re-quotes occur when you request to execute an order at a certain price that is no longer available then you will be offered a new quote that you need to receive in order to place a transaction. This can happen during a fast moving market.
How can I avoid re-quotes on the MT5 platform?
Re-quotes can be reduced if you check the box ‘Enable maximum deviation from quoted price’ in the ‘New order’ window, and enter the appropriate value.
This allows you to set discretion on how much allowance / price difference can be received before a re-quote is offered.
You may be executed at a worse price than on the screen, but your order will be executed as long as the price does not move beyond your leeway.
Please note that MT5 interprets 'pip' as the last decimal place. A value of 25 pips is equivalent to 2.5 real pips.
Is there a transaction time on MT5 Forex with New York transactions?
Our MT5 Forex trading hours start from Monday morning 00:00 EET and end Friday Friday 23:59:59 EET every week.
Therefore, midnight (and Friday night market closure) with New York closing time is at 17.00 EST. (Compile AS to change their clock with a different time for others!)
For hourly transactions for each product you can see in the Trading Rules section.
What is hedging? How can hedging affect my requrement margin?
Hedging is when you have open Buy and Sell positions on the same instrument simultaneously. If you are full hedge, you will have open Buy and Sell positions in the same volume / number of lots.

Having a hedging position will reduce your total margin requirements. In the event that the market moves against your position and your equity falls below 10%, then your position will be liquidated by our Automatic Risk Management System, starting with the position that has the biggest loss.
When is the rollover time for Forex, Metals, Scroll Index and Oil?
The rollover time for Forex and Metal is when the US market closes, for Oil and Hangseng is every month, Nikkei Dow Jones Nasdaq S&P 500 is per 3 months.

Account

Where can I register for a Real Account at GKInvest?
Please look on the front page of our website where you will find a link to open a Real Account. This application is online and you will need to fill in all the required details. Please fill in completely and correctly to expedite the account opening process.

For further assistance you can contactSales team.
What password do I need to log in to the MT5 platform?
The password for your transaction account on the MT5 platform is the same as that used for the MyGKInvest portal.

The first time you open an account with GKInvest, we will send a temporary password and temporary MyGKInvest username to your registered email address. You must login to the MyGKInvest portal by using a temporary password and username to create a password and username of your choice.

The new password can be used on the MT5 platform as well as on MyGKInvest.
What if I forget my password?
If you forget your password, our Support Helpdesk can reset your password and send a temporary password to the registered email address. You need to login to MyGKInvest using a permanent username and temporary password, which will prompt you to create a new password immediately.
The new password will provide you access to your MT5 trading account and access to MyGKInvest.
What is my GKInvest username?
When you first open an account with GKInvest, we send you a temporary MyGKInvest username and temporary password to your registered email address. You must login to the MyGKInvest portal by using a temporary username and password to create the username and password you chose.

The username you choose will be your permanent username. If you forget your username, our Support Helpdesk can send reminders to your registered email address.
What can I do if I receive an SCA error message on the login page of the online portal MyGKInvest?
If you enter your login details incorrectly on My GKInvest , you will see the message 'SCA login failed'. If you receive this message make sure that you enter your username and password correctly in the login window. Or you can send an email to our Support team at support@gkinvest.co.id and we can send a reminder of your login details .
How can I start trading?
After you receive the login details to your Real Account, you must download and install the MT5 platform. You can download MT5 on our online portal MyGKInvest(Ekstra > Platform).
After transferring funds to your trading account, you are ready to start trading. You can see all the deposit deposit options at MyGKInvest (Deposit).
What is my MT5 login number?
This number is your account number. We will send MT5 login numbers to the registered email address after your account is active.

If you forget your platform login number, our Support Helpdesk can send a reminder.
Please contact us at support@gkinvest.co.id.
How do I log in to the MT5 platform?
After you download the MT5 platform (hyperlink) then you need to install and open the application. Enter the menu in the upper left corner of 'File'> Login to Trade Account and the login window will appear on the screen. Enter details as follows:

Login: [Your MT5 login number]
Password: [The same password that you use to log in to MyGK Invest]
Server: [Select a server from the drop-down menu that is appropriate for your account type.]

If you want to save your account details, check the box under Server options then click Login.
What is the name of the server used for my account?
You can choose a server name below to:

Real account:
GlobalKapitalInvestama-Live

Demo account:
GlobalKapitalInvestama-Demo

In case you have trouble connecting to our server mentioned above, you can use the appropriate DNS server address. You need to replace the server name on the login page with one of the DNS server names below:

Real account:
...........
Demo account:
...........
 
How do I know that I have entered into my trading account on the MT5 platform?
You can find out that you have entered your account when the connection bar shows green (or bluish green) in the lower right corner of your screen. Alternatively, you can open the Market Watch window where prices will move during trading time
If the connection bar displays in red, make sure you have entered the password correctly and without spaces, and check the server that was used when logging in.

Please note that the password must be the same as the one you use to log into the MyGKinvest online portal. If you need to reset your password or you need a reminder from your account / login number, please contact our support team at support@gkinvest.co .id .
What is an investor password and how can you make it on the MT5 platform?
Investor password gives you limited access to view charts, conduct technical analysis and Expert Advisor tests. You cannot make transactions with an investor password, but you can give someone access to view your account by giving them your investor password. (Please note, always be very careful who you give the investor password for!)
An investor password can be easily created by following these steps:
  • Log in to your trading account at File> Login to Trade Account.
  • Navigate to Tools> Options and select the Server tab.
  • Click the 'Change' button next to the password box.
  • Confirm (play) your password in 'Current password'.
  • Select 'Change investor (read only) password'.
  • Enter your new investor password in 'New password' and 'Confirm'.
What should I do if I lose my transaction account login details?
If you want to regain your account login, please contact our Support Helpdesk at support @ gkinvest. co.id and include the following information:
 
  • Full Name
  • Registered email address
  • Full address (including postcode)
  • Date of Birth
Will I receive a transaction account report that confirms my transaction history?
Yes, a report will be sent to the registered email address that will confirm your daily transaction history. On the day you don't make a transaction, you won't receive a transaction report. However, once a month you will receive your account statement, regardless of your transaction activity.
Will I be charged if I hold my account without transaction activity?
No, you can keep your trading account open at no charge, regardless of your transaction activity.
Is it required to make transactions on a Real Account?
No, the decision is entirely in your hands as to when and how often you will make transactions on your trading account.
How can I open a GKInvest Demo Account?
Please go to our site , then click 'Demo Account' at the top and fill out the short online application. . After you submit, you will get login details, as well as a download link for the MT4 platform in one email.
What should I do if I don't receive the MT5 demo login details?
We send your MT5 Demo Account login and password to the e-mail address that you entered on your application form.
If you don't receive the email after you complete the registration form, please check your spam (junk mail) folder.
If you do not find it in the spam folder, please contact our Support Helpdesk at support@gkinvest.co.id .
Can my Demo Account expire?
The MT5 Demo account will expire after 30 days if you do not make active trades on a regular basis. But you can always request a new Demo Account on the homepage .
How can I enter funds in my Demo Account?
If you wish to top up funds on your Demo Account, please contact our Support Team at support@gkinvest.co.id, by including your Demo Account number and the desired amount to be added to your Demo Account.
Can I use my Demo account to backtest my trading strategy?
Yes, you can use your MT5 Demo account for this purpose.
How much does it cost to open a Demo Account?
Fee for opening a Demo Account is free.
Why is my Demo account disabled?
The main reason for your account being disabled is that there is no transaction activity for a period of 30 days. Please contact our Support Helpdesk for assistance via .support@gkinvest.co.id.
Can I open a Demo Account and a Real Account at the same time?
Sometimes it is very helpful to use your Demo account to test different strategies before applying it to a Real account. That is why you can open both Demo and Real accounts at the same time.
Do transactions on Demo Accounts differ from Real Accounts?
Please note that the market price on the Demo Account should be the same as our Real Account. However, not all features such as Trading Central and VPS are offered on our Demo Account. Our Demo Account gives you the opportunity to try our products and especially to try transactions through our MT5 platform.

Please note that all our Demo Account servers can be used for testing purposes and therefore may show differences from real situations.

Research Tools

How do you apply the Trading Central indicator and implement it into the MT5 platform?
To activate the Trading Central Indicator, please contact Helpdesk or contact support@gkinvest.co.id .
After we have configured your access, you can login to our MyGKFX online portal to display the Trading Central portal and download Trading Central Indicators.
It is important that you move the Trading Central program file called TC.TechnicalAnalysis.ex4 from your program file into the new Data Folder on MT5. To access the data folder go to File, Open Data Folder, and select the MQL5 subfolder.
Paste the Trading Central indicator file, named TC.TechnicalAnalysis.ex4 into the Templates folder.
After you have successfully installed the indicator, close your MT5 platform, then reopen, right-click on the chart, then add the Trading Central Indicator to your chart.
How to apply the MT5 Booster indicator and implement it into the MT5 platform?
To get MT5 Booster please contact our Helpdesk or contact support@gkinvest.co.id who will activate MT5 Booster access and provide instructions to you. However, you need to see first through our website about the detailed specifications of the offer available MT5 Booster is available free of charge for opening accounts with a minimum of $ 2,500.
General information:http://www.gkinvest.co.id/en/Metatrader-Booster-Package
How do you submit a VPS application provided by GKInvest?
To get a Virtual Private Server please contact our Sales Representative or Support team who will open your access and provide setup instructions. You can see our website where we provide details for each available VPS plan.
General information : http://www.gkinvest.co.id/en/VPS
What is WebTrader and how to access it?
WebTrader is an online transaction platform that we provide on our website. WebTrader will allow you to access your account and be able to follow the market and continue transactions directly in your browser. WebTrader can be used for Real or Demo accounts. With our WebTrader you do not need to install the MT5 platform on your computer, you can trade directly through your computer's browser.
WebTrader can be accessed online through the GKInvest main page. Enter login details - account number and password - and select the relevant server before clicking OK.

Orders

What does lot size mean?
Lot size refers to the volume that you choose to trade on your account. Lot size will help you to estimate the margin requirements (margin requirements) when making transactions which of course depends on the product you choose. Technically, 'lot' refers to the volume traded on FX. All details for each product offered at GKinvest are listed at MIS sheets on our website.
Why was my order automatically stopped?
There are many possibilities why your order will be terminated automatically. This can be related to a stop loss or take profit setting that the market goes through and closes your position
However, if your Equity is below 10% of the adequacy margin, your position will be closed automatically, starting from the position that has the biggest loss. The position will be closed until Equity touches above 10% of the adequacy of the margin. Please note that in the event that your position is full hedge it might be liquidated automatically if your equity is below 0 (zero), this might happen when the spread widens.
What is the swap fee?
You may incur an ‘overnight’ fee (swap fee) if you leave your position open until after the US market closes. If you have an open position, we will automatically charge or credit your account with an overnight fee whose value depends on the product you are trading and whether your position is Buy or Sell.

Please note that swaps for Wednesday to Thursday will count 3 days as compensation Saturday and Sunday. This is a common calculation.
What does gapping / gap refer to and why does it occur?
Gapping refers to a very volatile and illiquid market, where price movements can jump to the next price level and do not move normally / smoothly. Unfortunately, no market is immune to gapping. This is more common during important fundamental news announcements or in exotic (less liquid) markets. We will try to execute your order at the first price available to us when this situation occurs.
Where can I get an explanation of all products traded at GKInvest?
All products available for trading on your chosen account type will be displayed in the Market Watch window on the MT5 platform. In case you cannot see the complete list, you need to right-click on the Market Watch window and select 'Show All'.

You can see our Trading Rules at Market Information Sheets (MIS). MIS also contains transaction information such as minimum and maximum transaction size, adequacy of margins, and detailed rules for all products offered at GKInvest. Please visit the page Trading Produk dan Market Information Sheets (MIS).
What oil products does GKInvest offer and how do I transact this CFD contract?
GKInvest offers a crude oil contract - CLR, in USD per barrel. These CFD contracts are based on futures and will expire every month on certain dates. The expiration date will be confirmed on the transaction ticket in the Market Watch window (hover over the symbol to find detailed information).

A week before the end of the contract the following month will be displayed on the MT5 platform which will allow you to manage your open positions.

If your position opens past the expiration date there will be a rollover where you will be charged.